First and foremost, please be aware that all sales are considered final. However, rest assured that we're here to ensure your satisfaction. If your online purchase doesn't quite meet your expectations, dont worry. You have a grace period of 3 days from the moment your shipment arrives to either opt for an exchange or receive store credit.
Refunds are indeed a possibility, but there's a small caveat. It's important to keep in mind that a minor 25% restocking fee will be factored into the equation. Not a deal-breaker, we hope!
If you decide to send items back our way, please remember that we have a strict "good as new" policy. This means that we're on the lookout for items to be free of scratches, blemishes, unconventional sizing, and any traces of wear and tear other then how they're shipped from the factory. In the event that these conditions aren't met, kindly understand that we will need to discuss other options.
For special orders, which include items with engravings, unique ring, custom pendants or custom chain sizes it's important to note that a deposits are non-refundable.
In scenarios where orders are returned as undeliverable or are declined by the intended recipient, a nominal charge of $30 will be deducted from the total refund amount.
Should the item you receive show signs of any defects, don't hesitate to get in touch with us. We're here to help facilitate its return for repair and coordinate the shipping back to you.
For those who prefer the traditional shopping experience in our physical stores, we recommend engaging in a brief chat with our store crew. They're equipped with all the relevant information to assist you.
Wishing you a joyful shopping experience, and please know that we're committed to providing a seamless resolution in the event of any unexpected curveballs!
